Shipping policy

Last Updated: 3 November 2026

Thank you for shopping with OAKHEM. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below to understand how your order will be processed and delivered.

Order Processing

All orders are processed within 1-3 business days after payment confirmation, unless otherwise stated on the product page.
Orders are not processed or shipped on Sundays or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing tracking details.

Shipping Methods & Estimated Delivery Time

Delivery timelines may vary based on your location and courier service availability.

Location	Estimated Delivery Time
Metro Cities	3-7 Business Days
Other Cities & Towns	5-10 Business Days
Remote Areas	7-14 Business Days

Please note that delivery times are estimates and may be affected by factors outside our control, including weather conditions, courier delays, natural disasters, strikes, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.
We may offer free shipping promotions on selected orders or during specific campaigns.
Any applicable shipping fees are non-refundable unless the order is cancelled before dispatch or the return is approved due to our error.

Order Tracking

Once your order is shipped, you will receive tracking information via email or SMS.

Please allow up to 24-48 hours for tracking updates to appear on the courier partner's website after dispatch.

Shipping Destinations

Currently, OAKHEM ships only within India.

We do not offer international shipping at this time.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

OAKHEM shall not be liable for delays, failed deliveries, or additional charges resulting from:

Incorrect address details
Incomplete recipient information
Unreachable contact numbers

If you notice an error in your shipping address, please contact us immediately at help@oakhem.in.

Lost, Damaged, or Delayed Shipments

If your package is lost, damaged, or significantly delayed in transit, please contact us within 7 days of the expected delivery date.

We will coordinate with the courier partner to investigate the issue and provide an appropriate resolution where applicable.

Order Changes & Cancellations

Requests for order modifications or cancellations must be made before the order is dispatched.
Once an order has been shipped, it cannot be modified or cancelled.
Approved refunds for cancelled orders will be processed to the original payment method in accordance with our Refund Policy.

Delivery Confirmation

An order will be considered successfully delivered when it is marked as delivered by the courier partner at the shipping address provided during checkout.