Privacy policy
Last Updated: 5 November 2026
1. Introduction
This Privacy Policy describes how Oakhem Private Limited ("Oakhem", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit, use, or make a purchase through our website, products, services, or any associated online platforms (collectively, the "Services").
Our store is powered by Shopify, which enables us to provide our Services to you.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, the data controller is:
Oakhem Private Limited
Registered Office:
PLOT NO-623/1813/3061, ANDILO, Balianta,
Bhubaneswar, Khorda - 752101, Odisha, India
Email: help@oakhem.in
Website: https://oakhem.in
3. Personal Information We Collect
We may collect the following categories of personal information:
Contact Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
Order and Transaction Information
- Products viewed
- Cart contents
- Wishlist items
- Purchase history
- Returns, exchanges, and cancellations
- Order details and records
Payment Information
Payment information may include:
- Payment method
- Transaction confirmation
- Billing details
We do not directly store complete credit card or debit card details. Payment processing is handled by authorised payment service providers.
Account Information
- Username
- Password
- Preferences and settings
- Account activity
Communications
Information shared when:
- Contacting customer support
- Submitting reviews
- Requesting assistance
- Communicating with us via email, phone, chat, or social media
Device and Technical Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Network information
Usage Data
- Pages visited
- Products viewed
- Session activity
- Website interaction data
- Marketing engagement
4. How We Collect Personal Information
We collect personal information:
Directly From You
When you:
- Create an account
- Place an order
- Subscribe to communications
- Contact us
- Participate in promotions
Automatically
Through:
- Cookies
- Analytics technologies
- Website logs
- Similar tracking technologies
From Service Providers
Including:
- Shopify
- Payment gateways
- Logistics partners
- Customer support providers
- Analytics providers
From Third Parties
Such as:
- Marketing partners
- Advertising networks
- Social media integrations
5. Legal Basis for Processing (GDPR)
Where GDPR applies, we process your personal information on one or more of the following legal bases:
Performance of a Contract
To:
- Process orders
- Deliver products
- Handle returns and exchanges
- Manage customer accounts
Legal Obligations
To:
- Comply with tax laws
- Maintain accounting records
- Respond to lawful government requests
- Meet regulatory requirements
Legitimate Interests
To:
- Improve our website
- Prevent fraud
- Secure our Services
- Analyse business performance
- Provide customer support
Consent
Where required by law, including:
- Marketing communications
- Certain advertising activities
- Non-essential cookies and tracking technologies
You may withdraw consent at any time.
6. How We Use Personal Information
We use personal information to:
Provide Services
- Process transactions
- Fulfil orders
- Deliver products
- Provide customer support
- Manage accounts
Improve Services
- Personalise shopping experiences
- Develop products and services
- Analyse website usage
Marketing
- Send promotional communications
- Inform customers about products and offers
- Display relevant advertisements
Security and Fraud Prevention
- Verify identities
- Detect unlawful activity
- Protect customers and our business
Legal Compliance
- Fulfil legal obligations
- Enforce policies and agreements
- Resolve disputes
7. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Operate our website
- Improve performance
- Remember preferences
- Measure advertising effectiveness
- Analyse website traffic
Where required by applicable law, including GDPR and UK GDPR, we will obtain your consent before placing non-essential cookies on your device.
You can manage cookie preferences through your browser settings or cookie consent banner.
8. How We Share Personal Information
We may disclose personal information:
Service Providers
Including:
- Shopify
- Payment processors
- Shipping partners
- Cloud hosting providers
- IT providers
- Analytics providers
Advertising and Marketing Partners
To help us deliver advertisements and measure effectiveness.
When You Request It
When you expressly authorise us to share information with third parties.
Corporate Transactions
In connection with:
- Mergers
- Acquisitions
- Business sales
- Corporate restructurings
Legal Requirements
When required by:
- Applicable laws
- Courts
- Regulatory authorities
- Law enforcement agencies
9. Shopify's Role
Our online store is hosted by Shopify.
Shopify may collect and process information relating to your interaction with our website to provide and improve its services.
For more information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
You may also exercise certain privacy rights through Shopify's Privacy Portal:
https://privacy.shopify.com
10. International Transfers
Your information may be processed or stored outside your country of residence.
Where GDPR applies and personal information is transferred outside the European Economic Area (EEA), United Kingdom, or Switzerland, we will rely on lawful transfer mechanisms, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other legally recognised safeguards
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Fulfil contractual obligations
- Resolve disputes
- Enforce agreements
- Comply with legal requirements
Order records, invoices, accounting records, and tax-related information may be retained for periods required under applicable laws, including GST, taxation, accounting, and regulatory requirements.
When information is no longer required, we will securely delete or anonymise it.
12. Security
We implement reasonable technical and organisational security measures designed to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Children's Privacy
Our Services are not intended for children under the age of 18 years.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so that appropriate action can be taken.
14. Your Privacy Rights
Depending on your location, you may have some or all of the following rights.
Right of Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of personal information, subject to legal obligations.
Right to Data Portability
Request a copy of your information in a structured and commonly used format.
Right to Restrict Processing
Request temporary restriction of how your information is processed.
Right to Object
Object to processing based on legitimate interests or direct marketing activities.
Right to Withdraw Consent
Withdraw any consent previously provided.
Marketing Preferences
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in promotional emails; or
- Contacting us directly.
Even after opting out of marketing communications, we may still send service-related communications regarding your orders or account.
15. Rights of Indian Users
Where applicable, personal information is processed in accordance with the Digital Personal Data Protection Act, 2023 (India).
You may contact us to:
- Access your personal information
- Correct inaccurate information
- Delete personal information where legally permitted
- Withdraw consent where applicable
Requests may be submitted to:
Email: help@oakhem.in
16. Third-Party Websites
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review their privacy policies before providing any personal information.
17. Complaints
If you have concerns regarding our processing of personal information, please contact us first so we can attempt to resolve your concern.
Email: help@oakhem.in
You may also have the right to lodge a complaint with a competent data protection authority.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory requirements.
When changes are made, we will:
- Update the "Last Updated" date;
- Publish the revised Privacy Policy on our website; and
- Provide notice where required by law.
19. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Oakhem Private Limited
Registered Office:
PLOT NO-623/1813/3061, ANDILO, Balianta,
Bhubaneswar, Khorda - 752101, Odisha, India
Email: help@oakhem.in
Website: https://oakhem.in